Photos: Jostedalsbreen, Norway © ICETROLL
GUIDES
- Andy
- Ariane
- Carlos
- Mark
- Matias
- Andreas
- Mo
- Emily
- Aaron
- Greg
+ CLIENT SURVEYS
CLIENT SURVEYS
Here you can see what other clients thought
of their tour. From prices to service, 'best part of the tour' to 'what can
be improved'. We try to help you get an idea of what you are in for before
sitting on ice cold water with a smelly ICETROLL guide and a pot of coffee
between you and a great day!
Just click on each question below to see the
answers...
CLIENT AGE
1. Client Age
2003 |
2004 |
2005 |
2006 |
2007 |
2008 |
2009 |
2010 |
2011 |
|
| Age Group >20 |
12% |
11% |
8% |
10% |
|||||
| Age Group 20-30 |
45% |
39% |
35% |
41% |
|||||
| Age Group 30-40 |
28% |
25% |
33% |
26% |
|||||
| Age Group 40-50 |
12% |
15% |
11% |
12% |
|||||
| Age Group 50+ |
4% |
10% |
13% |
11% |
VALUE FOR MONEY
2. Rank the Tour for Value for Money
| 2003 |
2004 |
2005 |
2006 |
2007 |
2008 |
2009 |
2010 |
2011 |
|
| (1=poor 10=fantastic) | 8.4 |
8.6 |
8.6 |
8.5 |
WILDERNESS TOUR?
3. Do you think you were in a Wilderness Area Today?
| 2003 |
2004 |
2005 |
2006 |
2007 |
2008 |
2009 |
2010 |
2011 |
|
| % of all clients saying "Yes" | 79% |
82% |
96% |
91% |
BEST PART OF TOUR
4. What was the Best Part of the Day?
| 2003 |
2004 |
2005 |
2006 |
2007 |
2008 |
2009 |
2010 |
2011 |
|
| The whole tour |
% |
22% |
27% |
38% |
|||||
| Glacier walking, watching, calving |
46% |
30% |
26% |
25% |
|||||
| Icebergs |
20% |
18% |
9% |
15% |
|||||
| Kayaking |
19% |
23% |
35% |
17% |
|||||
| The view/ area |
5% |
2% |
% |
% |
|||||
| Interpretation (guides information) |
3% |
5% |
1% |
3% |
|||||
| Weather |
3% |
% |
1% |
2% |
|||||
| Time available |
2% |
% |
1% |
% |
IMPROVEMENTS TO MAKE
5. What could be improved?
| 2003 |
2004 |
2005 |
2006 |
2007 |
2008 |
2009 |
2010 |
2011 |
|
| Nothing to be improved... | 58% |
70% |
72% |
78% |
|||||
| 1. Include a walk on the glacier | 12% |
13% |
9% |
N/A |
N/A |
N/A |
|||
| 2. Bus trip to and from the lake | 7% |
% |
% |
1% |
|||||
| 3. Provide lunch | 6% |
5% |
6% |
8% |
|||||
| 4. Better info before tour | 5% |
3% |
6% |
2% |
|||||
| 5. Weather :-) | 4% |
7% |
5% |
8% |
|||||
| 6. Hot drinks supplied | 4% |
% |
1% |
N/A |
N/A |
N/A |
N/A |
N/A |
N/A |
| 7. Single Kayaks | 2% |
2% |
% |
1% |
|||||
| 8. More icebergs | 1% |
% |
% |
% |