CLIENT SURVEYS
Here you can see what other clients thought of their tour. From prices to service, 'best part of the tour' to 'what can be improved'. We try to help you get an idea of what you are in for before sitting on ice cold water with a smelly ICETROLL guide and a pot of coffee between you and a great day!
Just click on each question below to see the answers...
photo: Jostedalsbreen, norway © ICETROLL
1. Client Age
|
2003 |
2004 |
2005 |
2006 |
2007
|
2008
|
|
| Age Group >20 |
12% |
11% |
8% |
10% |
||
| Age Group 20-30 |
45% |
39% |
35% |
41% |
||
| Age Group 30-40 |
28% |
25% |
33% |
26% |
||
| Age Group 40-50 |
12% |
15% |
11% |
12% |
||
| Age Group 50+ |
4% |
10% |
13% |
11% |
2. Rank the Tour for Value for Money
| 2003 |
2004 |
2005 |
2006 |
2007 |
2008 |
|
| (1=poor 10=fantastic) | 8.4 |
8.6 |
8.6 |
8.5 |
3. Do you think you were in a Wilderness Area Today?
| 2003 |
2004 |
2005 |
2006 |
2007 |
2008 |
|
| % of all clients saying "Yes" | 79% |
82% |
96% |
91% |
4. What was the Best Part of the Day?
| 2003 |
2004 |
2005 |
2006 |
2007 |
2008 |
|
| The whole tour |
% |
22% |
27% |
38% |
||
| Glacier walking, watching, calving |
46% |
30% |
26% |
25% |
||
| Icebergs |
20% |
18% |
9% |
15% |
||
| Kayaking |
19% |
23% |
35% |
17% |
||
| The view/ area |
5% |
2% |
% |
% |
||
| Interpretation (guides information) |
3% |
5% |
1% |
3% |
||
| Weather |
3% |
% |
1% |
2% |
||
| Time available |
2% |
% |
1% |
% |
5. What could be improved?
| 2003 |
2004 |
2005 |
2006 |
2007 |
2008 |
|
| Nothing to be improved... | 58% |
70% |
72% |
78% |
||
| 1. Include a walk on the glacier | 12% |
13% |
9% |
N/A |
N/A |
N/A |
| 2. Bus trip to and from the lake | 7% |
% |
% |
1% |
||
| 3. Provide lunch | 6% |
5% |
6% |
8% |
||
| 4. Better info before tour | 5% |
3% |
6% |
2% |
||
| 5. Weather :-) | 4% |
7% |
5% |
8% |
||
| 6. Hot drinks supplied | 4% |
% |
1% |
N/A |
N/A |
N/A |
| 7. Single Kayaks | 2% |
2% |
% |
1% |
||
| 8. Marketing | 1% |
% |
1% |
% |
||
| 9. More icebergs | 1% |
% |
% |
% |
